Privacy Policy

This privacy policy notice is in full compliance with Law No. 06/L-082 for the Protection of Personal Data, with which Banka Kombëtare Tregtare Kosovë SH.A. collects your personal data for certain purposes to carry out its business activity.

Banka Kombëtare Tregtare Kosovë SH.A. is committed to the processing of all personal data under its control in accordance with the principles that guarantee the protection of personal data. Therefore, your personal data from our side:

They will be processed in an impartial, legal and transparent manner, without violating the dignity of data subjects;

Personal data will only be collected for specified, clear and legitimate purposes and will not be further processed contrary to these purposes;

Personal data will be adequate, relevant and will not exceed the purposes for which they were collected or processed;

Personal data will be accurate and up to date. Every reasonable step will be taken to ensure that personal data that is inaccurate, having regard to the purpose of the processing, is deleted and rectified without delay;

Personal data will be stored only for as long as is necessary to achieve the purpose for which it was collected or further processed. Upon fulfillment of the processing purpose, personal data will be destroyed, deleted, destroyed, blocked or made anonymous, unless otherwise provided by any other relevant law;

Personal data will be processed in a way that guarantees their adequate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organizational measures;

Your personal data and our website

Our official website is On this page, we disclose information and present our products. To provide the services on our website, your personal data is required.

We guarantee that the data arriving in the database are secured with the highest security system and at the same time we are committed to categorically apply the entire legal framework in the protection and respect of any action related to user data, as is also determined by the Law on the Protection of Personal Data (No. 06/L-082, dated February 25, 2019).

Category of data we process

Through the website we collect and process data such as: first name, last name, address, phone number. In the case of identity verification, we may also process the personal identification number.

In various forms, you confirm the authenticity and accuracy of all personal data that you fill out. By completing any form or form and pressing the continue button, you agree that the bank has the right to use your data only for the specified purpose.

Your rights in relation to personal data

You can check your data

Your personal data that we process, as well as all information on the way of processing, are absolutely at your disposal at any time. You can exercise this right through a written request via email

You can change your data

In addition to providing all of your personal data, at your request we will amend any of your personal data (providing supporting documentation for the accuracy of the data).

You can object to the processing of your data

We are committed to treat you as a customer in the best possible way, as well as to give you the best offer in the market, which will be the most convenient and beneficial for you.
However, if at any time you have dissatisfaction or any concern in relation to the processing of your data, you can contact the responsible person of the Bank at any time at the following email: or by phone: 038 666 666.
Also, in case you consider that during data processing your rights defined in Law No. 06/L-082 on the Protection of Personal Data, you can exercise the right of appeal to the Agency for Information and Privacy.

You can request that your data be deleted permanently

As long as we have your personal data you will receive more offers and services from us. However, it is your right to request that all of your data be permanently deleted. Unfortunately, the permanent deletion of data will deny you the right to receive offers that we will consider relevant to you. In this case, your personal information will be deleted immediately after the expiration of the period within which we are obliged to keep your data.

In special cases, when a legal provision restricts the permanent deletion of data, we are obliged to keep your personal information, but the same will be kept anonymized.

Direct Marketing

Based on the prior consent obtained by you under the Contract for Banking Services, from time to time, for promotional purposes and for any innovation that we consider to be of interest to be informed, you will be contacted by post, by telephone, e-mail, SMS or other means of telecommunications (practice known as direct marketing).


If you do not want to receive such written notifications, SMS or promotional e-mails from the bank, please write to us at this email address:, contact us at our phone number 038 666 666 or send us an SMS to 50066 with the text “JO SMS”.

Also, you can submit your request in writing to any of the BKT branches. The bank will take care that within eight (8) days after receiving your request, to stop using your personal data for direct marketing purposes and, within five (5) following days, to inform you in writing about approval of your request.


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Call Us

+383 38 666 666

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