To contribute to rising standards of living by using our talents and energy to develop solutions that add value to people’s lives, by providing people with peace of mind, convenience, and possibilities in banking sector.


To grow and become a leading bank in Kosovo, by adding value to every life we touch, in each of our areas of operation, with reliable teams empowered by our innovative and entrepreneurial spirit.

Values and Working Principles

Our people are guided by the fundamental values and main working principles as follows:

Our Core Values

  • Fairness
  • Heart-guided work
  • Reputation
  • People orientation
  • Innovation
  • Agility
  • Sustainability
  • Integrity
  • Confidentiality
  • Transparency

Our Work Principles

  • Teamwork
  • Accountability
  • Open communication
  • Quality
  • Efficiency
  • Customer focus
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