Suggestion is considered any proposal, presentation of an idea or opinion that may affect the improvement of the products or services offered, making them more suitable for your requirements.

Complaint is considered an expression of dissatisfaction, a claim that a product or service that BKT offers is not being delivered or is malfunctioning, in a situation that can be verified.

To make our products and services reach your level of expectations, you can send your complaints / suggestions using the following channels. For faster processing and response to your case, please provide all the information you have with accurate and complete details.

What should I include in my complaint?

  1. Your first and last name
  2. A telephone number or a correspondence address by e-mail
  3. Description of the complaint with exact and complete details and your expectations
  4. If applicable, send any relevant document that may support your case

For any suggestion or complaint you can contact us through the following channels:

  • Call us via +383 38 666 666
  • E-mail:
  • Visiting one of our branches or our Head Office 
  • Postal address: Head Office, Qyteza Pejton, St. Ukshin Hoti No. 29, 10,000 Pristina, Kosovo

BKT reassures you that your complaint will be handled with priority and accountability, according to enforced rules and regulations.

Call Us

+383 38 666 666

Video Library