Start here! You may find answers to your questions and concerns in our Frequently Asked Questions.

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Write to us and we will reply to you in short time during working days/hours (from Monday to Friday 08:30 – 16:30).

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Text us at BKT WhatsApp +383 45 141 666 during working days/hours (from Monday to Friday 08:30 – 16:30).

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We welcome you to visit our branches. Use our locator to find one of our BKT branches and/or ATM near you.

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Call us at +383 38 666 666. Our contact center agents are 24 hours at your disposal.

For all your banking needs and inquiries, you can contact us at the following channels:

Call us at +383 38 666 666, our contact center agents are 24 hours at your disposal.

By contacting our Contact Center, you can get the following information and support:

  1. Find out about your bank accounts:
    • Your account balance
    • Your account activity
    • Verification of transactions
  2. Find information about credit and debit cards issued by BKT:
    • Get information about your credit card account and card limits
    • Get information about your account balance for your credit card
    • Change your credit card payment limit
    • Get information about your credit / debit cards for recent transactions
    • Get information about credit / debit card status
    • Report a lost or stolen credit / debit card
    • Report a credit / debit card found
    • Report a problem with your credit / debit card
  3. Information on e-Banking and BKT mobile:
    • Get information about registration steps in e-Banking and BKT mobile
    • Get information about using e-Banking and BKT mobile
    • Report a problem regarding registration / entry steps in e-Banking and BKT mobile
    • Report a transactional problem through e-banking and BKT mobile
    • Get the customer number that is needed to access e-banking / mobile banking
  4. Information about BKT ATMs
    • Find the nearest BKT ATM
    • Report a Problem of a BKT ATM
  5. Information about BKT Branches
    • Get acquainted with the operating hours of the branches
    • Find out about branch addresses
    • Get in touch with respective branches
  6. Report a suggestion for the products and services provided by BKT
  7. Report a complaint about the products and services provided by BKT
  8. Get in touch with new BKT campaigns
Call Us

+383 38 666 666