BKT Kosova has extended its support to “Life Line,” the first line against suicides in Kosovo.

“Linja e Jetës” stands as the inaugural suicide prevention call center in Kosovo, offering free emergency services to every caller in need since its establishment in November 2019.

In addition to volunteers, “Linja e Jetës” also has active supervisors during operating hours. The primary responsibility of supervisors is to provide support and advice to volunteers during and after calls with the individuals seeking assistance.

During calls, volunteers focus on de-escalation and providing emotional support to enable each caller to assess their situation in a rational manner. Furthermore, at the conclusion of the call, volunteers refer callers to trusted psychotherapists and psychiatrists for long-term assistance.